Shipping & Returns

SHIPPING

Orders placed on our website are generally dispatched within 24 hours. Please allow extra 1-2 working days during the holiday seasons.

We ship to all Hong Kong addresses serviced by SF Express. SF Express Remote Area Surcharge and Residential Surcharge will be borned by the buyer.

For international orders, we will be shipping through Hong Kong Post or SF Express. Rates are calculated by weight. 

If you wish to amend an order placed, please contact us at the earliest opportunity, so we can rectify for you. Items already shipped are not reversible, and must then be returned for a refund (please see the “Returns” section below).

RETURNS

If you are not completely satisfied with your purchase, you may return the item to us in its original condition within 7 days of receipt. Please note that the cost of this return has to be paid by the customer.

Returned items must be in original packaging, including any accessories, manuals, and documentation. Returns made without receipt may be refused.

Only items purchased directly from our website will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.

Non-returnable items include items purchased through retailers, already used products and damaged products through customer mishandling.

EXCHANGE

If you are reporting a fault or damaged item on arrival, we generally ask for an image to be sent to us where possible. A new replacement item will then be sent within 24 hours free of charge in exchange of the defective one. Should there is no replacement item available, we will then proceed with a refund immediately.

Product Condition

- About Glass 

  • Because of blown glass, bubbles may enter in the manufacturing process. We do not consider goods that have 2-3 bubbles are faulty ones. 5016554.jpg
  • When put on the table, there may be some rattling.
  • There may be differences in thickness, weight and shape. 

- About Oak Material

  • As we use natural oak wood, the grain is different one by one.
  • There may be cases where you see stuff like stains on the surface of wood and scratches.
  • In the gift box, there may be a stain trace where the boxes sucked the oak oil.

REFUNDS

Processed refunds are completed within 12 business days. Refunds will be issued as gift certificates to be used within 12 months from the issuing date by you or your friends and family.

For faulty items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping costs and 10% handling fees of the returned item value.

 

SENGA Living reserves the right to deny any Exchange and Returns.